SMART MODULE 3 - COMMUNICATION SKILLS

MODULE 3 OF SMART:

• Listening
• Oral Communication

COURSE OBJECTIVES

• to help participants understand the importance of communication and relationship in effective teamwork.
• to develop and reinforce their communication and interpersonal skills through REAL communication behaviors; and
• to help them apply these skills more effectively in the workplace or personal life

LEARNING OBJECTIVES

The objectives of Listening Skills training are to enable the participants to:

• be aware of the importance of listening in their everyday work life
• improve listening skills as they directly related to their jobs
• learn techniques for ongoing individual self-development of listening skills
• increase his/her value to the organization/home by helping them to do their job better

The objectives of Oral Communication Skills training are to enable the participants to:

• be aware of the importance of oral communication in their everyday work life
• improved their oral communication skills as they directly relate to their job
• learn techniques for ongoing individual self-development of oral communication skills
• increase their value to the organization/home by helping them to do their job better